Renewal billing anomaly (CAN account)
IDENTIFIED
Automated monitoring flagged a spike in renewal payment declines on the Canadian account. Investigation shows renewal charges for 19 customers were declined by their card issuers in the 24 hours leading up to 12:18 PM ET today, roughly double the typical rate for this day of the week. This is consistent with a higher-than-normal number of card declines rather than a platform or checkout issue, and renewal payment processing itself continues to work normally.
INVESTIGATING
More renewals than normal are starting to fail against the account baseline. We are investigating.
