Successful payments on the Canadian account resumed by 8:35 AM ET. The gap was a quiet stretch in scheduled renewal billing — a small number of renewal charges declined for ordinary reasons (insufficient funds) during the window — not a checkout or platform issue, and new checkout payments processed normally throughout.

Automated monitoring flagged a stretch of renewal payments failing to complete on the Canadian account starting around 7:44 AM ET. Investigation shows 54 of 170 renewal charges due in the past 24 hours failed on their first attempt (32%), spread across many different customers' cards and consistent with ordinary card declines (mostly insufficient funds) rather than a platform issue. New checkout payments on this account processed normally in the same period. We are continuing to monitor and will update when levels return to typical or if anything changes.