Masterclass funnel issue detected
Updates
RESOLVED
Signed-in members reached the masterclass add-on payment step successfully again by 4:55 PM ET; the earlier redirect back to the sign-in step on attachment.personaldevelopmentschool.com/checkout-auth has not recurred since. This was the fourth time today this intermittent sign-in recognition issue appeared on the new two-step checkout, each time self-resolving within about 20 minutes; we are continuing to look into why signed-in members are occasionally not recognized at this step.
IDENTIFIED
Automated monitoring found that a signed-in member purchasing the Beyond Love Languages masterclass add-on was sent back to the sign-in step instead of reaching the payment step on the new checkout page at attachment.personaldevelopmentschool.com/checkout-auth, first flagged at 4:32 PM ET. This is the same intermittent symptom seen three times earlier today on the Avoidant Partner masterclass add-on checkout on the same page; each time a follow-up check completed the purchase successfully within minutes, and the masterclass landing and registration pages continued loading normally throughout. We are continuing to verify why signed-in members are intermittently not being recognized at this checkout step.
INVESTIGATING
A masterclass registration or add-on path is failing automated verification. We are investigating.
