Card payment processing anomaly (US account)

Started
Lasted 2h 53min
MAJOR

Updates

RESOLVED

lasted 2h 53min

Payment processing returned to typical levels by 4:41 PM ET; as described in our previous update, the earlier alert traced to one customer completing an extra card-verification step on a single purchase, and all other payments processed normally throughout.

IDENTIFIED

2h 50min earlier

Automated monitoring flagged a payment alert on the US account around 1:48 PM ET, based on two failed authentication attempts. Investigation traced this to a single customer's card retrying a security verification step twice on one purchase between 1:21 and 1:40 PM ET, which succeeded by 1:41 PM ET; no other customers or purchases were affected, and payment processing is otherwise working normally. We are continuing to monitor.

INVESTIGATING

3min earlier

Payment monitoring detected abnormal charge behavior against the account baseline. We are investigating.