Card payment processing anomaly (US account)
Updates
RESOLVED
Payment processing returned to typical levels by 4:41 PM ET; as described in our previous update, the earlier alert traced to one customer completing an extra card-verification step on a single purchase, and all other payments processed normally throughout.
IDENTIFIED
Automated monitoring flagged a payment alert on the US account around 1:48 PM ET, based on two failed authentication attempts. Investigation traced this to a single customer's card retrying a security verification step twice on one purchase between 1:21 and 1:40 PM ET, which succeeded by 1:41 PM ET; no other customers or purchases were affected, and payment processing is otherwise working normally. We are continuing to monitor.
INVESTIGATING
Payment monitoring detected abnormal charge behavior against the account baseline. We are investigating.
