Card payment processing anomaly (US account)
Updates
RESOLVED
Successful payments resumed by 6:41 AM ET. The quiet stretch traced to a run of renewal charges declining on ordinary card-decline reasons (mostly insufficient funds) during an overnight low-activity window, not a processing or platform issue.
IDENTIFIED
Automated monitoring flagged a stretch of renewal payments failing to complete on the US account starting around 3:23 AM ET. Investigation confirmed 9 of 10 renewal charges attempted between 3:23 AM and 5:19 AM ET were declined by different customers' banks (mostly insufficient funds), not a processing failure. The main checkout page has shown no errors in this window. We are continuing to monitor and will post when payments return to typical levels.
INVESTIGATING
Payment monitoring detected abnormal charge behavior against the account baseline. We are investigating.
